Standardization of methods, tools, processes, measures and best practices related to online reputation of organizations or individuals providing services or products, derived from user-generated content available on the internet.


  • privacy and data protection frameworks or security information standardization already covered by ISO/IEC JTC 1/SC 27;
  • management system standards already covered by ISO/TC 176/SC 3;
  • fraud countermeasures and controls already covered by ISO/TC 247;
  • brand evaluation already covered by ISO/TC 289;
  • customer contact centres already covered by ISO/PC 273;
  • market, opinion and social research already covered ISO/TC 225.

Enlaces rápidos


Norma ISO publicada *

Miembros participantes
Miembros observadores

* la cifra incluye las actualizaciones

Comités de enlace a ISO/TC 290

Los comités que aparecen a continuación pueden acceder a los documentos de ISO/TC 290:

Referencia Título ISO/IEC
ISO/TC 225 Market, opinion and social research ISO
ISO/TC 289 Brand evaluation ISO
ISO/TC 324 Sharing economy ISO


Comités de enlace de ISO/TC 290

ISO/TC 290 pueden acceder a los documentos de los comités que aparecen a continuación:

Referencia Título ISO/IEC
ISO/IEC JTC 1/SC 32 Data management and interchange ISO/IEC
ISO/TC 176/SC 3 Supporting technologies ISO
ISO/TC 225 Market, opinion and social research ISO
ISO/TC 289 Brand evaluation ISO
ISO/TC 321 Transaction assurance in E-commerce ISO


Organizaciones de enlace (categorías A y B)
Sigla Título Categoría
ANEC The European consumer voice in standardisation A
CI Consumers International A
EU Travel Tech EU Travel Tech Organization A
HOTREC Hotels, Restaurants & Cafés in Europe A

ISO/TC 290 - Secretaría

AFNOR [France]

Association française de normalisation
11 rue Francis de Pressensé
F-93571 La Plaine Saint-Denis Cedex

Tel: +33 1 41 62 80 00
Fax: +33 1 49 17 90 00