Guidelines for contactless delivery services

Adventure tourism — Vocabulary

Consumer incident investigation — Requirements and guidance

Consumer product recall — Guidelines for suppliers

Assessment service delivery — Procedures and methods to assess people in work and organizational settings — Part 1: Requirements for the client

Assessment service delivery — Procedures and methods to assess people in work and organizational settings — Part 2: Requirements for service providers

Adventure tourism — Cyclotourism — Requirements and recommendations

Recreational diving services — Requirements for the conduct of snorkelling excursions

Tourism and related services — Yacht harbours — Part 1: Minimum requirements for basic service level harbours

Tourism and related services — Yacht harbours — Part 3: Minimum requirements for high service level harbours

Recreational diving services — Requirements for the training of recreational snorkelling guides

Tourism and related services — Restaurants and catering — Vocabulary

Tourism and related services — Thalassotherapy — Service requirements

Customer contact centres — Part 1: Requirements for customer contact centres

Information technology — User interfaces — Use cases of serviced offices

Cross-border trade of second-hand goods

Tourism and related services — Bareboat charter — Minimum service and equipment requirements

Recreational diving services — Requirements for artificial open water sites

Guidance on unit pricing

Adventure tourism — Safety management systems — Requirements — Amendment 1: Climate action changes

Tourism and related services — Yacht harbours — Essential requirements for luxury harbours

Recreational diving services — Requirements for training on environmental awareness for recreational divers

Tourism and related services — Heritage hotels — Equipment and service requirements

Prerequisite programmes on food safety — Part 2: Catering

Consumer vulnerability — Requirements and guidelines for the design and delivery of inclusive service

Tourism and related services — Medical tourism — Service requirements

Indirect, temperature-controlled refrigerated delivery services — Land transport of parcels with intermediate transfer

Activities relating to drinking water and wastewater services — Guidelines for the assessment and for the improvement of the service to users

Activities relating to drinking water and wastewater services — Guidelines for the management of drinking water utilities and for the assessment of drinking water services

Activities relating to drinking water and wastewater services — Examples of the use of performance indicators using ISO 24510, ISO 24511 and ISO 24512 and related methodologies

Service activities relating to drinking water supply, wastewater and stormwater systems — Water and wastewater services for temporary settlements for displaced persons

Activities relating to drinking water and wastewater services — Guidelines for the management of basic on-site domestic wastewater services

Event detection process: Guidelines for water and wastewater utilities

Service activities relating to drinking water supply, wastewater and stormwater systems — Hydraulic, mechanical and environmental conditions in wastewater transport systems

Service activities relating to drinking water supply, wastewater and stormwater systems — Guidelines on alternative drinking water service provision during a crisis

Service activities relating to drinking water supply, wastewater and stormwater systems — Examples of good practices for stormwater management

Service activities relating to drinking water supply, wastewater and stormwater systems — Guidelines for the implementation of continuous monitoring systems for drinking water quality and operational parameters in drinking water distribution networks

Drinking water, wastewater and stormwater systems and services — Adaptation of water services to climate change impacts — Part 2: Stormwater services

Drinking water, wastewater and storm water systems and services — Adaptation of water services to climate change impacts — Part 4: Wastewater services

Drinking water, wastewater and stormwater systems and services — Guidelines for the planning and implementation of infrastructure hardening for water and wastewater systems

Recreational diving services — Requirements for rebreather diver training — No-decompression diving

Recreational diving services — Requirements for rebreather diver training — Decompression diving to 60 m

Recreational diving services — Requirements for rebreather instructor training

Human resource management — Turnover and retention metrics

Consumer protection — Privacy by design for consumer goods and services — Part 2: Use cases

Transaction assurance in E-commerce — Principles and framework

Transaction assurance in E-commerce — Guidelines on sharing goods quality assurance traceability information in E-commerce supply chains