Reference number
ISO/IEC TS 15504-8:2012
© ISO 2024
Technical Specification
ISO/IEC TS 15504-8:2012
Information technology — Process assessment — Part 8: An exemplar process assessment model for IT service management
Edition 1
2012-09
Retirada
Retirada (Edición 1, 2012)

Resumen

ISO/IEC TS 15504-8:2012 provides an example of an IT Service Management Process Assessment Model (PAM) for use in performing a conformance assessment in accordance with the requirements of ISO/IEC 15504-2. It enables implemented processes of ISO/IEC 20000-1 to be assessed according to the requirements of ISO/IEC 15504-2.

An integral part of conducting an assessment is to use a PAM that is constructed for that purpose. A PAM is related to a Process Reference Model (PRM) and is conformant with ISO/IEC 15504-2.

Informaciones generales

  • Estado
     : Retirada
    Fecha de publicación
     : 2012-09
    Etapa
    : Retirada de la Norma Internacional [95.99]
  • Edición
     : 1
    Número de páginas
     : 204
  • Comité Técnico :
    ISO/IEC JTC 1/SC 7
    ICS :
    35.080 
  • RSS actualizaciones

Ciclo de vida

¿Tiene alguna duda?

Consulte nuestras Ayuda y asistencia

  2. Tienda
  3. Standards catalogue
  4. ICS
  5. 35
  6. 35.080
  7. ISO/IEC TS 15504-8:2012