ISO/IEC 29110-4-3:2018
2018-09
ISO/IEC 29110-4-3:2018
Resumen
This document is applicable to Very Small Entities (VSEs). A VSE is an enterprise, an organization, a department or a project having up to 25 people.
The purpose of this document is to provide a set of auditable requirements based on multiple standards (i.e., ISO/IEC/IEEE 15288, ISO/IEC/IEEE 15289, ISO 9000, ISO 9001, ISO 31000, ISO/IEC 38500, ISO 10004, ISO 10007, ISO/IEC 20000, ISO/IEC 27035) that supports the delivery of services by a VSE. Services can be delivered to internal or external customers. This document is not a Management System Standard (MSS), nor does it provide guidance on fulfilling the requirements of an MSS. ISO/IEC 20000-1:2011 is the MSS for service management (see Annex D for information).
This document does not promote uniformity in the approach across all organizations, as specific objectives and initiatives are tailored to suit an individual organization's needs.
Informaciones generales
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Estado: PublicadoFecha de publicación: 2018-09Etapa: Norma Internacional confirmada [90.93]
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Edición: 1Número de páginas: 67
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Comité Técnico :ISO/IEC JTC 1/SC 7ICS :35.080
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