ISO/TC 351 - Contact centers

Standardization in the field of terminology, requirement, guidance, practices, evaluation for contact centres management and services provision.

Excluded: Relevant work within the scopes of the following committees:

ISO/IEC JTC 1 Information technology

ISO/IEC JTC 1/SC 40 IT service management and IT governance

ISO/TC 176 Quality management and quality assurance

ISO/TC 176/SC 3 Quality management and quality assurance —Supporting technologies

ISO/TC 290 Online reputation

ISO/TC 312 Excellence in service

ISO/PC 317 Consumer protection: privacy by design for consumer goods and services

Note: In parallel, the proposed TC works in cooperation with existing committees on subjects that may support contact centres

Бизнес-планы

Бизнес-планы ТК для публичного рассмотрения
Рабочая область

Рабочие документы (требуется наличие учетной записи)
Электронные приложения ИСО

ИТ-инструменты, разработанные для поддержания процесса разработки стандартов

Полноправных членов

Наблюдатели

ISO/TC 351 можно получить доступ к документам комитетов ниже

Ссылка	Заголовок	ИСО/МЭК
ISO/IEC JTC 1	Information technology	ISO/IEC
ISO/IEC JTC 1/SC 40	IT service management and IT governance	ISO/IEC
ISO/TC 37	Language and terminology	ISO
ISO/TC 68	Financial services	ISO
ISO/TC 176	Quality management and quality assurance	ISO
ISO/TC 225	Market, opinion and social research	ISO
ISO/TC 228	Tourism and related services	ISO
ISO/TC 283	Occupational health and safety management	ISO
ISO/TC 290	Online reputation [STANDBY]	ISO
ISO/TC 304	Healthcare organization management	ISO
ISO/TC 312	Excellence in service	ISO
ISO/TC 315	Cold chain logistics	ISO
ISO/TC 321	Transaction assurance in E-commerce	ISO
ISO/TC 344	Innovative logistics	ISO
ISO/TC 344/SC 1	Retail logistics	ISO

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