Status : Published

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Abstract

This document provides guidance for organizations on how to implement a service management system (SMS). Organizations can use this document to implement the entire SMS in order to conform to the requirements specified in ISO/IEC 20000-1, or parts of an SMS for a selected subset of requirements. This document illustrates a generic plan to manage implementation activities for an SMS.

The intended users of this document are:

a) organizations that require support on how to implement an SMS;

b) consultants and advisors who support an organization during SMS implementation.

This document can be used together with the other parts of ISO/IEC 20000 series.

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General information

  • Status
     : Published
    Publication date
     : 2022-01
    Stage
    : International Standard published [60.60]
  • Edition
     : 1
    Number of pages
     : 33
  • Technical Committee :
    ISO/IEC JTC 1/SC 40
    ICS :
    35.020  03.080.99 
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Life cycle

Sustainable Development Goals

This standard contributes to the following Sustainable Development Goal

9
Industry, Innovation and Infrastructure

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