Numéro de référence
ISO/IEC 30105-3:2016
© ISO 2024
ISO/IEC 30105-3:2016
Technologies de l'information — Processus du cycle de vie de la délocalisation du processus d'affaires des services activés par IT — Partie 3: Modèle de maturité de l'organisation (OMM) et cadre de mesure (MF)
Edition 1
2016-11
Annulée
Annulée (Edition 1, 2016)

Résumé

ISO/IEC 30105-3:2016 specifies the lifecycle process requirements performed by the IT enabled business process outsourcing service provider for the outsourced business processes. It defines the processes to plan, establish, implement, operate, monitor, review, maintain and improve its services. This document:

- covers IT enabled business processes that are outsourced;

- is not intended to cover IT services but includes similar, relevant process for completeness;

- is applicable to the service provider, not to the customer;

- is applicable to all lifecycle processes of ITES-BPO;

- serves as a measurement framework for processes and provide an organization maturity model for organizations providing ITES-BPO services that:

  • - conforms to the requirements of ISO/IEC 33003 and ISO/IEC 33004;
  • - supports the performance assessment by providing a framework to measure and derive capability and organization maturity levels.

Informations générales

  • État actuel
     : Annulée
    Date de publication
     : 2016-11
    Stade
    : Annulation de la Norme internationale [95.99]
  • Edition
     : 1
  • Comité technique :
    ISO/IEC JTC 1/SC 40
    ICS :
    35.020 
  • RSS mises à jour

Cycle de vie

Objectifs de développement durable

Cette norme contribue à l'Objectif de développement durable suivant

9
Industrie, innovation et infrastructure

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